Russian health watchdog, Rospotrebnadzor, sets up a nationwide hotline in preparation for the upcoming school year
From August 4 to September 4, 2025, Rospotrebnadzor will operate an All-Russian hotline dedicated to ensuring the quality and safety of children's goods and school supplies. This initiative is timed to coincide with the new academic year.
The hotline forms part of a broader consumer protection legal framework in Russia, which emphasises high administrative responsibility for the safety and quality of products intended for children. This includes protection against unsafe or non-compliant goods and a strengthened system to enforce consumer rights, particularly for vulnerable consumers like children.
Compliance with mandatory safety and quality standards is a key focus. Rospotrebnadzor enforces strict adherence to laws covering consumer product safety, ensuring goods intended for children meet these standards to avoid harm from substandard or counterfeit products. This is part of a larger national consumer protection strategy running until 2030.
The Russian Government has also improved inspection regimes and administrative liability for violations affecting children’s rights to access safe services and products, reflecting heightened scrutiny of school supplies and children's goods. Children are classified as vulnerable consumers under the law, entitling their products to special protective measures and heightened administrative penalties if regulations are breached.
Digital initiatives and information transparency are also important. Rospotrebnadzor has launched digital labeling and tracing systems to prevent the circulation of counterfeit consumer goods, including children’s products and school supplies.
Rospotrebnadzor’s All-Russian consumer hotline functions as a centralized channel for reporting violations or concerns about children’s goods and school supplies. It assists in monitoring compliance and addressing consumer complaints directly.
Citizens can use the hotline to request explanations of regulatory requirements related to categories of goods intended for children and adolescents. The hotline will provide answers to questions about the quality and safety of children's clothing, footwear, food, stationery, toys, and school clothing.
The hotline operates within the Nizhny Novgorod region at the following phone numbers: 436 76 89, 436 00 92, and 432 88 24. A Unified Consultation Center of Rospotrebnadzor operates at the federal level, available 24/7 and reachable at 8 800 555 49 43 (free call).
It is important to note that while the exact detailed regulations specifically for children’s goods and school supplies for 2025-2026 were not explicitly outlined in the retrieved documents, the context implies these products must meet all established safety, labeling, and quality standards mandated by the Russian consumer protection legal framework, with enforcement handled by Rospotrebnadzor through its inspection, hotline, and legal actions.
Any warnings or non-compliance reports regarding these products can be submitted to the hotline for prompt investigation. The hotline has an age restriction of 6+.
This initiative underscores Rospotrebnadzor's commitment to ensuring the safety and quality of children's goods and school supplies, contributing to a safer academic year for Russia's children.
- The centralized All-Russian consumer hotline, operational from August 4 to September 4, 2025, will provide citizens with answers about the quality and safety of children's clothing, food, stationery, toys, and school clothing, forming part of Rospotrebnadzor's efforts to ensure the safety and quality of children's goods and school supplies.
- This initiative, addressing consumer rights and emphasizing high administrative responsibility for the safety and quality of products intended for children, falls under the broader category of education-and-self-development, as it aims to empower citizens with knowledge about health-and-wellness and science-related issues concerning children's goods and school supplies.
